Refund Policy

30-Day Satisfaction Guarantee

If you are not satisfied with your Kauri Pod, you may return your unit in unused, original condition within 30 days of delivery for a refund of the purchase price, excluding shipping costs.

Presale Deposit Refund

For Founders Presale customers:

Presale deposits are refundable within 14 days of purchase
To request a refund, contact us in writing at [email protected]
After 14 days, all presale sales are final

Important: Presale deposits are refundable within 14 days of purchase if requested in writing to [email protected]. After this period, all sales are final. This matches the terms displayed at checkout.

How to Request a Refund

To request a refund, please contact us with the following information:

Your name and order number
Email address used for the purchase
Reason for the refund request

Refund Processing

Once your return is received and inspected, we will:

Notify you of the status of your refund
Process approved refunds within 10 business days
Credit the refund to your original payment method

Non-Refundable Items

Shipping costs, transaction fees, and any applicable taxes are non-refundable. Products that have been used, damaged, or are not in original condition are not eligible for refund.

Consumer Guarantees Act

Nothing in this refund policy limits your rights under the New Zealand Consumer Guarantees Act 1993. If you believe your product does not meet consumer guarantees, please contact us immediately.

Contact Information